Tenant FAQs

Properties are rented on a first-come, first-served basis, and we want to help you secure the right home as smoothly as possible. A completed application and required fees are what reserve your place — so we recommend moving forward as soon as you find a property you love.

Move-in costs vary by property, but most residents are required to pay the first month's rent and a security deposit prior to moving in. Some properties may also require last month's rent. We'll walk you through exactly what to expect so there are no surprises.

All applicants must be of legal age to enter into a lease agreement — typically 18 years or older. Every adult occupant is required to complete the application process.

Yes, security deposits are refundable when the home is returned in good condition, all lease terms are met, and there is no damage beyond normal wear and tear. Any deductions for unpaid rent, damages, or cleaning will be clearly communicated and documented.

A cosigner may be required when an applicant does not fully meet the income, credit, or rental history qualifications. Cosigners must satisfy the financial requirements and sign a guarantor agreement as part of the process.

Applications can be submitted online or in person. You’ll need a completed application, the application fee, and supporting documentation such as proof of income and a valid form of identification. We’re here to guide you through every step.

Rent can typically be paid online through your tenant portal, by automatic bank transfer, or by check or money order depending on the property. We aim to make the payment process as straightforward as possible for every resident we serve.

Before bringing a pet home, review your lease agreement and reach out to our team directly. Some properties welcome pets with an additional deposit or monthly pet rent, while others have specific restrictions. We’ll give you an honest, straightforward answer right away.

All tenants on a lease share responsibility for the full lease term, so this kind of transition requires careful coordination. The remaining tenant may need to qualify independently or identify an approved replacement. Reach out to us early so we can work through the best path forward together.

Most leases require written notice before vacating — check your lease for the specific notice period required. Submit your intent to vacate in writing before the deadline, and our team will make sure the move-out process is handled smoothly and transparently.

We handle routine maintenance and repairs as part of our commitment to protecting the value of every property we manage. Tenants may be responsible for damages resulting from negligence or misuse. All maintenance requests should be submitted promptly so we can respond with the care and urgency every home deserves.